Communication for Veterinary Practices
Module 5: Telephone, videoconference and email communicationsPractice Management
Communication for Veterinary Practices
In the veterinary profession, contact with the public and customer service occupies 50% of the functions. That is why intuition, observation and communication skills are paramount to success. Also, the emotional connection established with the staff will be a decisive factor for customer loyalty. Finally, by improving overall communication in the work set, stress and burnout can be strongly reduced.
In this module you will learn the basics of good verbal communication by telephone or email, to build trust, shorten call times, foster loyalty and achieve much more effective communication. It will also introduce you to the world of telemedicine with the essentials of a videoconferencing service.
(If it’s your first time here, we advise you to start our Communication Course by checking module 1 and follow by order.)
This activity equates to 5.4 hours of CPD. To obtain your CPD continuing education certificate you should get at least 80% of correct answers in the 7 quizzes of the complete course on Communication for Veterinary Practices. © Copyright 2023
Author:
DVM Nina Brito
Marketing and Communication Professional
Nina Brito holds a bachelor's degree in veterinary medicine from the Abel Salazar's Biomedical Sciences Institute (ICBAS) in Oporto, and a master's degree in Costume and Styling for Scenic Arts and Film. For years she worked as a general practitioner in a companion animal reference Hospital in Barcelona paired with stage projects and audivisuales related to arts, fashion and music. Then she worked as client follow-up and corporate communication responsible in the private veterinary field and currently holds the position of Digital Marketing Manager for the LIVISTO Group. Nina is also the creator of the LIVISTO’s anti-burnout HappyVetProject.org international platform. She is passionate about animals, personal development, sustainability, arts, and communication. As a mother of a pre-schooler and full-time passionate professional, she treasure's family time in the sofa with their cat and outdoor activities. She manages to also take classical ballet and singing classes and to participate in some musical projects from time to time.
Are you ready?
Course modules
4. How to better communicate bad news
Soft Skills
5. Telephone, videoconference and email communications
Practice Management
6. Introduction to digital media communication
Practice Management
