Communication for Veterinary Practices

Communication for Veterinary Practices
Module 1: Introduction to communication with companion animal ownersSoft Skills

Available Languages: EN ES

Communication for Veterinary Practices

In the veterinary profession, contact with the public and customer service occupies 50% of the functions. That is why intuition, observation and communication skills are paramount to success. Also, the emotional connection established with the staff will be a decisive factor for customer loyalty. Finally, by improving overall communication in the work set, stress and burnout can be strongly reduced.

In module 1 you will learn the basics of non-verbal communication, the rules for comprehensive speech, and the emotional intelligence tools that are most helpful to generate trust in a pet owner and ease overall communication.

CPD Standards office This activity equates to 5.4 hours of CPD. To obtain your CPD continuing education certificate you should get at least 80% of correct answers in the 7 quizzes of the complete course on Communication for Veterinary Practices.
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DVM Nina Brito

Author:
DVM Nina Brito

Marketing and Communication Professional

Nina Brito holds a bachelor's degree in veterinary medicine from the Abel Salazar's Biomedical Sciences Institute (ICBAS) in Oporto, and a master's degree in Costume and Styling for Scenic Arts and Film. For years she worked as a general practitioner in a companion animal reference Hospital in Barcelona paired with stage projects and audivisuales related to arts, fashion and music. Then she worked as client follow-up and corporate communication responsible in the private veterinary field and currently holds the position of Digital Marketing Manager for the LIVISTO Group. Nina is also the creator of the LIVISTO’s anti-burnout HappyVetProject.org international platform. She is passionate about animals, personal development, sustainability, arts, and communication. As a mother of a pre-schooler and full-time passionate professional, she treasure's family time in the sofa with their cat and outdoor activities. She manages to also take classical ballet and singing classes and to participate in some musical projects from time to time.

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